General Terms and Conditions of Use gloEUrope Distribution

For your convenience the text presented here was translated into English language. The actual legal binding German document of the „General Terms and Conditions“ can be reviewed here.

§ 1 Scope

The General Terms and Conditions are valid for all contracts in relation with the online shop “www.glorope.eu” between gloEUrope Distribution and end customer, unless otherwise agreed on or required by law. The terms and conditions apply exclusively. Conflicting conditions of end customers will not acknowledged by gloEUrope Distribution.

§ 2 Contract Partners

The contract of sale to come about with gloEUrope Distribution, represented by the proprietor Winfried Obermüller, Greinerberg 14, 81371 München.
You can reach our customer service for complaints, questions and suggestions:
Working days from 10:00 am to 05:00pm
at phone number:
+49 (0)89 4523 5073
at fax number:
+40 (0)89 5529 3794
or via email:
customerservice@glorope.eu

§ 3 Formation of Contract, Correction of Typing Errors

The product images in the online shop state an offer to buy.
For purchases made via the online shop www.glorope.eu of gloEUrope distribution, the customer agrees by entering his personal data, accepting the terms and conditions with a click, and the click of the button "confirm order" in the final step of the ordering process, that is initially a binding order of the content in the shopping basket. The confirmation of the order by gloEUrope distribution takes place immediately upon receipt of the order, which is still not a concluded contract. The contract is only concluded with the delivery confirmation or delivery of goods by gloEUrope distribution. If the end customer has not received within two weeks order confirmation or delivery of goods, he is no longer bound by his order. You can correct data entry errors before the final offer is made by checking and examination of the order overview summary and can be corrected after pressing the "Back" button on your browser to get to the previous page for correction.

§ 4 Payment and Shipping Cost

The prices on the product pages are final prices. They include the statutory value added tax (VAT) and other price components plus shipping costs.

Shipping costs are to borne by the customer in addition. The exact amount of shipping cost will be shown during the order process and are presented in the table shipping costs.
In case of using you right of revocation it is stipulated that you will bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of €40.00 or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment.

§ 5 Payment Options and Delivery

With purchases via www.glorope.eu the end customer can make payments by paying in advance via bank transfer, paypal or credit card. For settlement of the advance payment or credit card the end customer transfers the order value to gloEUrope distribution. Upon receipt of the purchase price gloEUrope Distribution will deliver the item(s) to the customer. The shipment is made, unless an explicit agreement was made with the end customer, at the option of gloEUrope distribution.

§ 6 Defects Liability and Guarantee

The defects liability takes place according to the statutory provisions.

gloEUrope Distribution offers no own guarantees. Manufacturers grant guarantees in relation with their products, which are valid in most cases 24 months. Refer to the details of the guarantee conditions which are included in the delivery. Your right of defects liability towards gloEUrope Distribution because of that are not constricted. You can claim with us the defects of goods in line with the legal regulations of defects liability despite independent claims of the manufacturer guarantee.

§ 7 Right of revocation Instructions

You may declare the revocation of your contractual statement in text form without stating a reason (e.g. letter, email) or by returning the merchandise within a period of fourteen days, when you have the item received prior of the expiry of the period. The period starts after receiving this instruction in written form but not before the goods are received (in case of repeating deliveries similar goods not before receipt of first partial delivery) and also not before compliancy of our duty to furnish information according to German law 246 § 2 in relation with § 1 paragraph 1 u. 2 EGBGB, as well as our duties according to § 312 e paragraph 1 S.1 BGB in relation with 246 § 3 EGBGB. In order not to exceed the cancellation period is a timely return of the goods or the timely submission of the revocation suffcient:

gloEUrope Distribution
Inh. Winfried Obermüller
Greinerberg 14
81371 München
Deutschland
Telefax: +49 (0)89 55293794
E-mail: customerservice@glorope.eu

Consequences of revocation

In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. You can avoid the duty of restitution by not acting as or using the goods as in your possession and avoid any activity that will derogate the value of the goods.
Things that can be shipped by parcel are to be returned on our risk. You are obliged to bear the regular costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of €40.00 or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation. The respite starts for you with the submission of revocation or goods, for us with the respective receipt.

End of revocation instruction

§ 7 Privacy of Data

gloEUrope distribution complies with all relevant legislation on data protection.
Personal data of customers are not without explicit and revocable consent to third parties, unless this is absolutely necessary for the fulfillment of contractual obligations of gloEUrope distribution. In this case, the volume of transmitted data is limited to the minimum necessary.

The customer always has the right to free information, correction, blocking or deletion of stored data.
The order information is stored on our internal systems.

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so called cookies - text files, which are stored on your computer to enable the analysis of your use of the website. The information about your use of the website including your IP-address generated by the cookie are transmitted to and stored on a server in the USA operated by Google. Google uses this information to analyze your use of the website, to generate reports about the website activities for the website operators and provide additional services related with the website use and internet usage. Where applicable, Google will transfer this information to third parties, if legally required or insofar as third parties process this data under Google contract. Under no circumstances Google will relate your IP-address with other data of Google. You can prevent the installation of a cookie with adequate settings of your browser; in this case please make a note that if done so not all functions of this website can be used. With the use of this website you agree to the processing of collected data about you by Google in the manner and purpose described.

You can dissent the collection and usage of your IP-address by Google Analytics anytime effectively for the future. More details can be found at http://tools.google.com/dlpage/gaoptout?hl=en. We would like to point out, that this website employs the code detail „gat._anonymizeIp();“ in order to assure an anonymized collection of IP-addresses. (Translation based on source: www.datenschutzbeauftragter-info.de)

§ 8 Text

The contract text is stored on our systems. Upon completion of the order the text of the contract for security no longer accessible over the Internet. With the print function of your browser you have the option to store the text itself. The terms and conditions at any time on this page. After completing the purchase order data can be communicated and the terms and conditions via e-mail.

§ 9 Final Provisions

The laws of the Federal Republic of Germany. The provisions of the CISG do not apply. The contract language is German.

In case a stipulation of this general terms and conditions is invalid, the reminder of the contract stays effective. In replacement of the invalid stipulation the appropriate statutory provisions apply